Nissan and INFINITI PDC Direct Ship - FAQ

Reduce Operational Burden: By routing orders to PDCs, dealers can relieve the pressure of managing their own inventory while maintaining strong customer relationships. 

Improved Shipping Times: Parts not available in local dealer stock can be shipped directly from the PDC with the nearest inventory, cutting down delivery times. 

Line-by-Line Order Processing: Dealers can choose which items to ship from PDC stock or their own inventory. 

Returns: Returns will continue to be processed by the dealer, ensuring that the dealer remains the primary point of contact for customers. 

What parts/accessories are not eligible for PDC Direct Ship?  

Items that will not qualify include J-Coded Parts, Hazardous Materials, Glass and Sheet Metal, any parts over 34x30x30x30, Oversized and overweight parts also excluded. 

Single items from parts that are stocked in pack quantities (there will be NO opening of pack quantities to fulfill an order) will be excluded from PDC Shipping eligibility. 

Pack quantities for VOR orders are 25 

If quantity varies from pack quantity for VOR orders, the dealer will need to fulfill the order 

Customers will have the option to order pack quantities. 

Order Line limit 40 for DBS and 20 for NMPS 

Will I see available inventory before I put the order in?  

Dealer and PDC inventory will be available by part number in the control panel once you click into the order details page. Any eligible for PDC direct fulfillment are optional and not required to fulfill by PDC. 

Will I see PDC backorder info before I put the order in?  

If none of the PDCs have inventory but the item is still fillable, you will receive a backorder notification once your order is sent to the PDC.  

Order goes to Backorder when there is no inventory available and Part is eligible for Backorder. 

B/O line item gets fulfilled once inventory is available, might not have proper ETA for some parts. 

Dealer can cancel it or elevate the order to CSC order within DBS 

The dealer should reach out to the customer in B/O situations to see if they want to wait on the part or cancel the order 

How are the shipping charges handled for PDC fulfillment? 

Once the part is processed and shipped out from the PDC, you will see a part invoice on your NVA for the ECM order.  

Freight charges will be deducted separately on a dealer’s Monthly NVA statement. Charges will be no more than what the customer is charged. 

How will I know what is going on with the order while it is being handled by the PDC?  

Order Status updates will be sent directly to the Order Details Page. Customers will receive emailed notifications as well. Tracking communications will be provided to the Order Details Page and emailed to customers in batches nightly, as updates are made available. 

How will I know the order has been shipped to the customer? 

Tracking number information for the order will be sent back to the RevolutionParts Order Detail Page within the order notes once shipped. The customer will receive the tracking number within their email as well. 

What addresses are eligible for PDC direct fulfillment? 

No limits 

Can an order be canceled once it has been submitted for PDC Direct-to-Consumer fulfillment? 

Within the Order Details Page with RevolutionParts, if not fulfilled by PDC as of yet, a cancellation can be requested 

If the order has already been shipped by the PDC, and you need to cancel the order, you will need to instruct the customer to return the part to your dealer, and not the PDC. 

Can returns be made to the PDC? 

PDC Direct-to-Consumer Fulfillment is OUTBOUND ONLY. There will be no consumer returns sent back to the PDC. The e-Commerce orders remain the responsibility of the dealers and they maintain the customer interaction.  

Dealers own all customer interactions for eCommerce orders, and are recommended to clearly communicate return policies to customers. No returns should be sent to the PDCs. Dealers are responsible for all returns and mis-shipments sent by customers to PDCs.  

What is the cutoff time for orders to be processed same day?  

PDC Direct Fulfillments will be processed the same day if submitted by 3:00 pm local time. 

Are orders processed on the weekend through the PDC? 

No. Orders submitted after the Friday cutoff time will be processed the following Monday. 

What if the customer refused the order that was fulfilled by the PDC? 

The dealership would coordinate RFC entry with the PDC dealership.  The RFC type would depend on the condition of the part when it arrived back at the PDC. If you are aware of a refusal by a customer, the best practice would be to notify the PDC it was shipped from to be on the lookout, so the dealer can then submit an RFC post received 

What if FedEx loses a package, or the package is stolen from the customer’s doorstep? 

Follow the same process we currently have in place with our dealer body for FedEx claims.  This is an E-code RFC with a universal claims form submitted to the shipping PDC.  The dealership receives credit on the RFC and the PDC files the FedEx claim utilizing the information on the universal claims form.    

What if the customer received the wrong part? 

The overage part will need to be returned to the dealership.  The dealership would then file a B/D code RFC.    

What if a customer returns a part to the PDC that was fulfilled by another PDC? (Meaning two PDCs fulfilled the order, but the customer returned the wrong part to the associated PDC.) 

Both PDCs will need to be contacted to coordinate the best solution 

How will returns be handled?  

The customer will initiate the return directly with the dealer and return the parts to the dealer. The dealer will then file a claim to the PDC as usual. Any freight charges from shipping parts back to PDC can be claimed and reimbursed.