Sometimes it is necessary to review orders that have failed, such as after a service outage by a payment processor. To check these, log into your control panel and click on the "Orders & Customers" menu option, and select "Orders"
The first method to check is Abandoned orders that had payment declined.
- From the "Order Status" drop down, choose "Abandoned."
- From the "Payment Status" drop down, choose "Declined."
- Click on the "Search" button.
The other method is to check failed orders.
- From the "Order Status" drop down, choose "Failed."
- Click on the "Search" button.
You will find the customer's contact information in these orders, and you can follow-up to see if they would still like to proceed with the order.
