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How to Require Phone Numbers on PayPal Orders

If orders are coming through your site without a phone number, they're likely PayPal Express Checkout orders.  There's a setting in your PayPal account which can require phone numbers, and this article will walk you through how to set it up!

  • Log in to your PayPal account
  • Navigate to your PayPal Account Settings/Preferences
  • On the page that follows, scroll down and click on "Website payment preferences" under the "Hosted payment settings" section.

  • From there, scroll down to the "Contact Telephone Number" section and select, "On (required Field)."  NOTE: if you select "On (Optional Field)," the buyer will not be required to enter their phone number.  To require the phone number, select the second option (designated "Required").

  • Click the "Save" button to save your account settings.

That's it!  Your PayPal Express Checkout orders will now require a customer phone number.  If you need help with anything, don't hesitate to reach out to our support team!

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