How to Require Phone Numbers on PayPal Orders

If orders are coming through your site without a phone number, they're likely PayPal Express Checkout orders.  There's a setting in your PayPal account which can require phone numbers, and this article will walk you through how to set it up!

  • Log in to your PayPal account
  • In the top-right corner, navigate to your PayPal Account Settings
  • On the page that follows, scroll down on the left-side menu and click on "Website payments" under the "Products & Services" section.
  • Click the blue word "Update" to the far-right of "Website preferences."


  • From there, scroll down to the "Contact Telephone Number" section and select, "On (required Field)."  NOTE: if you select "On (Optional Field)," the buyer will not be required to enter their phone number.  To require the phone number, select the second option (designated "Required").


  • Click the "Save" button to save your account settings.

That's it!  Your PayPal Express Checkout orders will now require a customer phone number.  If you need help with anything, don't hesitate to reach out to our support team!

If you have any questions, feel free to reach out to us by emailing or calling 480-779-7278!

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