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How to Set Up Canned Messages

Canned messages can be useful for common situations that require a notification to the customer, where the message doesn't need to vary much. Simply type the message one time as a canned message, then use it again and again as necessary.

  1. In the left-side menu, search "canned" to bring up the "Canned Messages" section.
    1-1.png
  2. Click the "Add a New Canned Message" link at the top of the page.
    1-2.png
  3. Enter the name of the canned message. Make it something descriptive so that you know what it is at a glance. This will not be visible to your buyers.
    1-3.png
  4. The "priority" functionality is not currently implemented, so you can safely leave this selection at the default.
    1-4.png
  5. Enter the subject line that the customer will see for this message.
    1-5.png
  6. Next, write your message.
    1-6.png
    There are several tools that we've included to assist in this process.
    • Click the 1-6-1.png button to edit the HTML directly.
    • Click the 1-6-2.png or 1-6-3.png buttons for bold or italic text.
    • Click the 1-6-4.png button to easily insert a link.
  7.  The 1-7.png link allows you to insert variables into your message to make it appear more personalized to the customer.
    1-7-1.png
  8. When you are finished, click the "Save Changes" button.
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That's it! You're now able to select this message from the list of canned messages anywhere on the platform where you would normally send an email to a customer.


EVERYTHING BELOW THIS BLOCK IS MANAGE-ONLY CONTENT.

This text will not appear on the finished article.

 

Canned messages can be useful for common situations that require a notification to the customer, where the message doesn't need to vary much. Simply type the message one time as a canned message, then use it again and again as necessary.

  1. Log in to your dashboard at manage.revolutionparts.com
  2. Click on the gear icon in the upper-right corner of the page.
    2-1.png
  3. From the left-side menu, click on the "Templates" section.
    2-2.png
  4. Click the green "New Canned Message" button.
    2-3.png
  5. Enter the name of the canned message. Make it something descriptive so that you know what it is at a glance.
    2-4.png
  6. Enter the subject line that the customer will see for this message.2-5.png
    • The "Text Replacements"  link allows you to insert variables into your subject line to make it appear more personalized to the customer.
      2-5-1.png
  7. Next, write your message.
    2-6.png
    There are several tools that we've included to assist in this process.
    • Click the 2-6-1.png button to edit the HTML directly.
    • Click the 2-6-2.png button to change the text size.
    • Click the 2-6-3.png or 2-6-4.png buttons for bold or italic text.
    • Click the 2-6-5.png button to insert strike-through text.
    • Click the 2-6-6.png button to insert an ordered (numbered) or unordered (bullet-point) list.
    • Click the 2-6-7.png button to easily insert a link.
    • Click the 2-6-8.png button to add a horizontal line to the message.
    • Click the "Text Replacements" button to insert variables into your message, similar to the subject line.
      2-6-9.png
  8. You can enter your email address and send yourself a test message at any time during the creation process.
    2-7.png
  9. When you're finished, click the blue "Update Template" button.
    2-8.png

That's it! You're now able to select this message from the list of canned messages anywhere on the platform where you would normally send an email to a customer.


If you have any questions, feel free to reach out to us by emailing
support@revolutionparts.com or calling 480-779-7278!

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