Canned Email Templates
Managing numerous daily customer interactions while ensuring top-notch service can be daunting. However, there's an efficient way to address customer emails: canned emails. Canned emails are ready-to-use templates crafted to answer frequent questions. Instead of composing individual replies, you can quickly customize and dispatch these templates. As your online auto parts business expands, so will customer inquiries. Implementing these templates is a game-changer for saving time.
To get started, we recommend that you review your email history to determine the most common questions your dealership encounters. This will guide you in creating the most effective canned emails. Next, you can use the template suggestions below to initiate your efforts. Remember to fill in the brackets with your specific details.
Looking for instructions on how to set up canned messages in RevolutionParts? Learn more here!
Abandoned Cart Emails
Example #1 without Discount
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Subject: Oops! Did you forget something in your cart? 🛒 Hi [Customer's Name], We noticed you left some items in your shopping cart on [Your Parts Website]. Here's a quick reminder of what's waiting for you: [Product List] We understand that life can get busy, so we've saved your cart for you. [Simply click here to complete your purchase]. If you have any questions or need assistance, feel free to reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number]. Happy shopping! Best regards, |
Example #2 - with Discount
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Subject: Still thinking about it? Here's a little something for you! 🎁 Hey [Customer's Name], We noticed you haven't completed your purchase at [Your Parts Website]. We get it - sometimes it's hard to make up your mind. To help you decide, we're offering you a special [X%] discount on the items in your cart! Your Cart: Use the promo code below to claim your discount: PROMO CODE: [Discount Code] Click here to apply the discount and complete your purchase. Hurry! This offer is valid for the next 48 hours only. If you need help or have any questions, our customer support team is here for you. Contact us at [Customer Support Email] or [Customer Support Phone Number]. Happy shopping! Warm regards, |
Quote Follow-Up Email
Example #1 - Gentle Nudge
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Subject: Your Parts Quote Awaits - Take the Next Step 📝 Hi [Customer's Name], Thanks for your recent inquiry from [Your Parts Website]. We've prepared a quote just for you, and we're excited to help you get the parts you need. Your Customized Quote: To proceed with your order, simply click here and follow the instructions to complete your purchase. If you have any questions or need assistance, our dedicated customer support team is here to help. You can reach us at [Customer Support Email] or [Customer Support Phone Number]. Let's get your parts ordered today! Best regards, |
Example #2 - Urgent Nudge
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Subject: Don't Miss Out - Your Parts Quote Expires Soon ⏳ Dear [Customer's Name], This is a reminder that your customized parts quote from [Your Parts Website] is expiring soon. Your Customized Quote: Please note that your quote is valid for [X] more days. To review and accept your quote, click here. If you need any help or have questions, our customer support team is always available to assist you. Reach out to us at [Customer Support Email] or [Customer Support Phone Number]. We hope to hear from you soon! Sincerely, |
Thank You Email – Review Request
Example #1 - Order Complete
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Subject: Thank You for Your Order - We Appreciate Your Support! 🙌 Hello [Customer's Name], We wanted to take a moment to thank you for your recent purchase at [Your Parts Website]. Your Order Details: We'd be grateful if you could share your experience by leaving a review on our website. Your feedback helps us improve our products and services and assists other customers in making informed decisions. [Click here to leave your review.] If you have any questions or need assistance, please don't hesitate to reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number]. Thank you for choosing [Your Parts Website]! Warm regards, |
Example #2 - Order Has Shipped
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Subject: Your Order is on Its Way - Thanks for Choosing Us! 🚚 Hi [Customer's Name], Thank you for your recent order at [Your Parts Website]. Your order has been shipped and is on its way to you. Your Order Details: Once you receive and use your new parts, we would appreciate it if you would take a moment to leave a review on our website. Your feedback is valuable to us. [Click here to leave your review.] Should you have any questions or require assistance, our customer support team is always here to help. Contact us at [Customer Support Email] or [Customer Support Phone Number]. Thank you for your support! Best regards, |
Promo Email
Example #1 - General Sale
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Subject: Limited-Time Offer: Save [X%] on Parts! ⚡ Hello [Customer's Name], We have some exciting news! Starting today, you can save [X%] on a wide selection of parts at [Your Parts Website]. But hurry – this offer is only valid for the next [X days]! Shop now and enjoy great savings on: [Category 1] Use the promo code below at checkout to claim your discount: PROMO CODE: [Discount Code] [Then, click here to shop for parts!] Don't miss out on this limited-time offer to get the parts you need at unbeatable prices. If you have any questions or need assistance, feel free to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. Happy shopping and saving! Best regards, |
Example #2 - Holiday Sale
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Subject: [Holiday] Sale Alert: [X%] Off Select Parts - Today Only! ⏳ Dear [Customer's Name], Get ready to save big! To celebrate [Holiday], we're having a one-day-only sale at [Your Parts Website], and you don't want to miss it. Enjoy [X%] off on a variety of select parts, but act quickly – this offer ends tonight at midnight! Featured Categories: [Category 1] Apply the promo code below at checkout to unlock your savings: PROMO CODE: [Discount Code] [Then, click here to shop for parts!] If you need assistance or have any questions, our customer support team is ready to help. You can reach out to us at [Customer Support Email] or [Customer Support Phone Number]. Save big on the parts you need, but don't delay—time is running out! Sincerely, |